1. About Englewood Lab

     Englewood Lab is a cosmetics and personal care OEM/ODM manufacturer partnering with beauty and
     personal care brands to transform ideas into high-quality, market-ready products.

     Our capabilities span product development, formulation, innovation, manufacturing, and commercialization,
     allowing us to support customers throughout the entire product development journey.

     As we continue to grow our business and expand our customer partnerships, we are seeking a motivated and
     relationship-driven New Business Development Manager to join our Global Sales team.
 

2. About the Role

     Build Relationships. Create Opportunities. Drive Growth.

     The New Business Development Manager plays an important role in identifying new business opportunities, 
     developing customer relationships, and supporting the growth of Englewood Lab’s customer portfolio.

     Reporting directly to the Director of New Business Development, this position will work closely with
     prospective and existing customers while coordinating internally with cross-functional teams to move
     opportunities from initial inquiry through project award and transition.

     The ideal candidate is proactive, commercially minded, highly organized, and comfortable managing multiple
     customer opportunities in a fast-paced environment.

     This role is well suited for someone who enjoys building relationships, identifying growth opportunities, and
     connecting customer needs with internal technical and operational capabilities.
 

3. Key Responsibilities

     1) Business Development & Growth

• Support the Director of New Business Development in executing strategic business development initiatives and customer growth opportunities.

• Identify and develop new business opportunities through industry research, networking, referrals, trade shows, customer outreach, and other lead-generation activities.

• Build and maintain a healthy pipeline of prospective customers and business opportunities.

• Research market trends, customer needs, competitive activity, and emerging opportunities within the beauty and personal care industry.

• Assist with forecasting potential business opportunities and provide regular pipeline and customer activity updates to management.

• Support strategic initiatives designed to expand Englewood Lab’s customer base and strengthen existing customer relationships.
   

     2) Customer Relationship Management

• Manage communications, inquiries, follow-ups, and relationship-building activities with prospective and existing customers.

• Serve as a key point of contact for new business inquiries and customer requests.

• Develop a strong understanding of customer needs, product concepts, timing, and commercial expectations.

• Coordinate customer meetings, presentations, facility tours, and follow-up activities.

• Build strong, long-term relationships through responsiveness, professionalism, and consistent follow-through.

• Represent Englewood Lab professionally at customer meetings, networking events, trade shows, and industry events.
   

     3) Project & Cross-Functional Coordination

• Coordinate and track customer requests, sample submissions, quotations, project timelines, and pending action items.

• Work closely with R&D, Marketing, Project Management, Operations, Customer Service, Regulatory, Quality, and other internal departments to support customer needs and project progression.

• Lead internal coordination efforts related to new customer opportunities and ensure timely follow-up and communication.

• Proactively identify potential delays, communication gaps, or issues that may impact project progress.

• Help ensure that customer expectations and internal deliverables remain aligned throughout the business development process.

• Support the transition of awarded projects to Project Management and Operations teams to ensure a smooth handoff and successful onboarding.

     4) Customer Presentations & Sales Support

• Prepare professional capability presentations, innovation proposals, product recommendations, and customer-facing materials.

• Support customer presentations, innovation meetings, and new product discussions.

• Coordinate internal information required for customer proposals, presentations, and business reviews.

• Maintain organized records of customer communications, lead pipelines, sample activity, quotations, and business development reports.

     5) Trade Shows & Industry Engagement

• Support the planning and execution of trade shows, industry events, and networking activities.

• Coordinate booth planning, customer meetings, lead tracking, event materials, and post-show follow-up.

• Identify and follow up on potential business opportunities generated through trade shows and industry events.

• Stay informed on beauty, skincare, personal care, OTC, and contract manufacturing trends.

     6) Team Collaboration

• Collaborate closely with the Director of New Business Development and broader Global Sales organization.

• Share customer insights, market feedback, and business opportunities with internal stakeholders.

• Mentor and provide guidance to junior team members or associates when appropriate.

• Contribute to continuous improvement of business development processes, reporting, and customer engagement practices.
   

4.Qualifications

• Bachelor’s degree preferred, ideally in Business, Marketing, Science, Communications, or a related field.

• 3–6 years of relevant experience in business development, sales, account management, customer relationship management, project management, or a related commercial function.

• Experience within cosmetics, skincare, beauty, personal care, OTC products, or contract manufacturing strongly preferred.

• Experience within an OEM/ODM, CMO, or CDMO environment is a strong plus.

• Experience working cross-functionally with technical, operational, and commercial teams preferred.

• Experience managing customer projects, inquiries, quotations, samples, or product development activities is preferred.

• Ability to travel for customer meetings, trade shows, industry events, and company activities as needed.

5. Skills & Competencies

• Strong customer relationship management and interpersonal skills.

• Excellent written and verbal communication skills.

• Strong commercial awareness with an interest in identifying and developing new business opportunities.

• Excellent organizational and project coordination skills.

• Ability to manage multiple customers, projects, timelines, and priorities simultaneously.

• Strong follow-up skills with a high level of attention to detail.

• Ability to work effectively across multiple departments and functions.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Ability to prepare professional presentations and customer-facing materials.

• Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Teams.

• Self-motivated, proactive, adaptable, and results-driven.

• Strong sense of ownership and accountability.

• Team-oriented and comfortable working in a collaborative, fast-paced environment.

• Genuine interest in beauty, skincare, cosmetics, OTC products, innovation, and contract manufacturing.

6. What Success Looks Like

     Successful candidates in this role will be able to:

• Build strong and credible relationships with prospective and existing customers.

• Identify meaningful new business opportunities and proactively move them forward.

• Manage multiple opportunities without losing visibility on timelines, deliverables, or customer expectations.

• Coordinate effectively across technical, commercial, and operational teams.

• Communicate clearly and consistently with customers and internal stakeholders.

• Take ownership of opportunities and drive timely follow-up.

• Understand customer needs and connect them with Englewood Lab’s capabilities.

• Contribute to both short-term business opportunities and long-term customer growth.
   

7. Compensation

     Annual Base Salary: $70,000 – $85,000

     Final compensation will be determined based on relevant experience, qualifications, skills,
     and internal considerations.

8. Work Schedule

     This is a full-time, on-site position based in Totowa, New Jersey.

     Schedule: Monday through Friday
     Hours: 9:00 AM – 6:00 PM

9. Benefits

     Englewood Lab offers a comprehensive benefits package, including:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and AD&D Insurance

• Paid Time Off (PTO)

• Special Paid Leave for qualifying personal events

• Company-Paid Holidays

• 401(k) Retirement Plan with Employer Match
   

10. Why Join Englewood Lab?

         At Englewood Lab, you will have the opportunity to work at the intersection of beauty innovation,
         manufacturing, and commercial growth.

         You will collaborate with customers and internal teams across product development, R&D,
         manufacturing, quality, regulatory, and operations while helping bring new product concepts
         and business opportunities to life.

         This role provides the opportunity to:

• Make a direct impact on company growth.

• Build relationships with emerging and established beauty brands.

• Work closely with product innovation and manufacturing teams.

• Gain broad exposure to the cosmetic OEM/ODM business.

• Develop your commercial and business development expertise.

• Take ownership of meaningful customer opportunities from initial discussion through project transition.

11. Discover Englewood Lab

         Learn more about our capabilities, innovation, people, and culture:

         Company Website: http://englewoodlab.com/en/home

         LinkedIn: https://www.linkedin.com/company/englewood-lab-llc/posts/

         Explore how Englewood Lab partners with beauty and personal care brands to bring innovative products
         from concept to commercialization.

Come grow with us and help build what’s next in beauty.