Project Manager (Operation Management) - Cosmetics & Skincare

Totowa, NJ

Full Time

Entry Level

Title: Project Manager (Operation Management)
Reports to: Business Development Manager
Department: Shared Services - Operation Management

Responsibility Summary: The Project Manager supports cross-functional execution of operational projects within the Shared Services / Operations Management team. This role manages timelines, coordinates project activities, and ensures alignment across Operations, R&D, Quality, Regulatory, Procurement, and Supply Chain teams. The Project Manager drives on-time delivery of internal project milestones and supports continuous improvement across processes and workflows.

Responsibilities:
The Project Manager is responsible for supporting the company's business events through a variety of tasks, including:

Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively.
Plan, coordinate, and execute operational projects including new product launches, line trials, process improvements, and production transfers.
Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction.
Manage assigned projects from initiation through completion, including project planning, timeline development, and progress tracking.
Provide pricing to customers for ancillary services.
Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications.
Deliver on-time samples, supporting information, pricing, and lead times for all new projects.
Share final approved pricing with the BOM/PO Coordinator.
Initiate pricing requests, review quotes, and communicate pricing to customers.
Maintain project status updates in the project tracker file.
Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management.
Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support.
Support regulatory requests for assigned customers, ensuring all needs are completed on schedule.
Send annual drug stability letters to assigned customers.
Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager.
Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes.
Monitor monthly sales targets for accounts and report shortfalls if they occur.
Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions.
Partner with Business Development, and Customer Service teams to align operational deliverables with customer expectations.
Ensure that production timelines and capacity align with customer launch timelines.
Coordinate communications to align with the organization's goals and objectives.
Represent the company at meetings and trade shows as needed.

Qualifications:

Bachelor’s degree in Business, or a related science field.
Minimum of 1 to 1.5 years of experience in a fast-paced manufacturing environment preferred or experience as a Project Manager handling multiple customers/projects simultaneously.
Must be able to travel occasionally (trade shows, client sites, facilities, and other events).
Detail-oriented with superior organizational and communication skills.
Strong analytical and problem-solving abilities.
Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
Ability to manage multiple assignments and priorities effectively.
Strong interpersonal skills and a positive attitude.
Ability to lift and carry up to 10-15 pounds.
Proficiency in both Korean and English.

Compensation & Benefits:
The approximate pay range for this position is $63,000 to $75,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.
The benefit package includes:

Medical, Dental, and Vision Insurance
Life Insurance
401k match
PTO

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Careers at Englewood Lab, Inc.

Project Manager (Operation Management) - Cosmetics & Skincare

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