Customer Service - Account Executive

Totowa, NJ
Full Time
Experienced
Title: Account Executive

Reports to: Vice President of Global Sales, Jennifer Shin

Department: Global Sales – Customer Service

Responsibility Summary:
The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.

Responsibilities:
The Account Executive is responsible for supporting the Customer Service department through a variety of tasks, including:
  • Support assigned accounts and maintain regular communication with customers using PO trackers.
  • Respond to customer inquiries and provide updates on order status, timelines, and deliverables.
  • Escalate issues or risks to management as needed.
  • Monitor and facilitate the release of materials and finished goods to meet committed delivery dates.
  • Coordinate batch/work order requirements with the Planning Department on a weekly basis.
  • Ensure accuracy of customer orders, data entry, and documentation.
  • Issue monthly MRP reports to customers supplying components.
  • Issue Monthly Excess Inventory Reports as required.
  • Assist in preparing monthly status reports for Customer Service leadership.
  • Provide pricing to customers for ancillary services as needed.
  • Initiate pricing requests and follow up to ensure completion.
  • Maintain and update customer portals and internal systems.
  • Work with internal teams including Planning, Production, and Quality to support order execution.
  • Attend Gate Review meetings and Line Trials as required.
  • Support process improvements and departmental initiatives.
  • Perform other duties as assigned by manager.

Qualifications / Skills:
  • Bachelor’s degree in Business or related field preferred.
  • 3–8 years of experience in customer service, account coordination, or sales support in a manufacturing environment.
  • Strong organizational and communication skills.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Basic analytical and problem-solving skills.
  • Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
  • Experience with ERP/MRP systems is a plus.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Ability to lift and carry up to 10–15 pounds.


Compensation & Benefits: 
The approximate pay range for this position is $ 70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities. 
The benefit package includes: 
  • Medical, Dental, Vision, Life
  • PTO 
  • Special Paid Leave for employees’ personal events 
  • Company Paid Holidays
  • 401(k) employer match
  • Year-End Gift

 
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